COST, FEES, AND PAYMENT

Cost. Client shall pay the total cost to Vendor as follows: Initial 50% retainer once the contract has been signed, and the remaining balance before any items are sent to print. Paying the remaining balance acts as the Client's approval to print their order. 

Retainer. The first payment is a non-refundable retainer which is 50% of the project cost. The retainer is due once the contract has been signed and before any designing begins. At a minimum, Client agrees that the retainer fee fairly compensates Vendor for committing to providing the Services and turning down other potential projects/clients, even if the Client cancels their order for any reason during the design process. If payment is delayed, the project start date and timeline will also be delayed, at a minimum by the amount of days payment has been delayed. 

Final Payment. The Final Payment will reflect the total project cost, minus the Retainer. If there are any adjustments made to the order between the Retainer and the Final Payment, the Final Payment will be adjusted accordingly. Client will be notified of any cost changes. Final payment is due prior to the order being sent to print, and before supplies are sourced (if applicable- such as ribbon, specialty envelopes, etc.). If final payment is not received by Vendor, the order will not be printed. 

EXCLUSIVITY

Exclusivity. Client understands and agrees that they have hired Vendor exclusive of any other stationery service provider. In order to provide a high level of satisfaction and quality of service, no other stationery service providers, other than any assistant or third party Vendor hires to complete the Services outlined in this Agreement, are permitted to provide the same or similar services or products, paid or unpaid, at the locations and dates specified in this Agreement. This includes, but is not limited to, invitation suites and day-of papers. 

INTELLECTUAL PROPERTY

Copyright Ownership.  In the event that any copyrighted work(s) are created as a result of the Services provided by Vendor in accordance with this Agreement, Vendor owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of Vendor’s business. 

Permitted Uses of Product(s). Vendor grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Vendor with attribution each time Client uses Vendor’s property. Personal use includes, but is not limited to, use within the following contexts:

1. In photos on Client’s social media pages or profiles (please tag @littleivypapergoods); or

2. In blog posts, editorials, or other publications (Style as: Stationery by Little Ivy Paper Goods)

Little Ivy Paper Goods retains all rights to artwork and designs, including, but not limited to, custom and commissioned designs, sketches, and hard copy or digital proofs that do not end up getting used in the final versions of any paper good. Any reproduction of artwork is prohibited. 

Vendor does not offer digital files of custom or portfolio artwork for purchase, and digital files are not included in any Client packages. Little Ivy Paper Goods strongly believes it is our job to make sure Clients get the absolute best artwork possible, and this decision protects the integrity of our brand from color correction and file manipulations not intended by the artist, end products combining multiple artists’ work, and end products that might not reflect the quality of work produced by Little Ivy Paper Goods. 

By working with Vendor, Client agrees that Vendor is granted usage of Client's professional wedding photos (at a minimum, all of the photos containing the work of the Vendor) as Vendor takes on new projects in order to expand their portfolio for future potential clients. Client should provide Little Ivy Paper Goods with a list of all featured wedding vendors so that Little Ivy Paper Goods may credit appropriately.

ARTISTIC RELEASE

Style. Client has spent a satisfactory amount of time reviewing Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified in this Agreement.
Consistency. Vendor will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with Vendor's current portfolio and Vendor will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

1. Every client and wedding is different, with different tastes, budgets, and needs;

2. Custom design services are often subjective and Vendor has a unique vision, with an ever-evolving style and technique;

3. Vendor will use their artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;

4. Dissatisfaction with Vendor's aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or for request of any monies returned.

Design The design process can take anywhere 12-18 weeks from start to finish. Please allow ample time to complete each project. Delays in approving proofs will result in delay of Client's order. 

Project Timeline While Vendor and Client may discuss an approximate design, printing, assembling, and post office drop-off timeline, Vendor cannot guarantee meeting specific deadlines for any part of the process.
Proofing. Custom designs include unlimited rounds of proofing. Semi-Custom designs include 2 complimentary rounds of revisions unless Client purchases an upgraded package. Please note, the more rounds or proofing, the further the completion date will be pushed back. If proofs or information are not turned around in a timely fashion, Client's workflow may be subject to interruption by other standing projects. If at any time the project changes to an extent that substantially alters the specifications as described in the original proposal, a revised project cost will be agreed upon by both Vendor and Client before the project moves forward. It is extremely important to thoroughly check proofs for correct times, dates, and spelling of all words, including names and places, in addition to design elements. Once the final deposit has been completed by Client, Vendor has permission to produce all pieces as they appear on the final proof.  Once approved, no changes can be made and Vendor will not be held responsible for any errors caught after Client's approval. All revision requests and design approvals must be provided by the Client to the Vendor in written communication over email. If the Client and the Vendor discuss any design elements or changes on a video call, phone call, or in person, it is the responsibility of the Client to immediately send a follow up email to the Vendor, detailing the revisions that both Parties have agreed to. Vendor is not liable for any changes or revision requests if the Client hasn't sent them via email.
Mailing. The post office reads envelopes electronically. Due to the nature of calligraphy and cursive fonts, some addresses or calligraphy styles will be more or less difficult to read when put through the USPS. Any address that cannot be read by machine will most likely be inspected by hand. If an item cannot be delivered, it will be returned to sender (the address printed on the envelope back flap). Vendor guarantees that each item purchased will be delivered to the care of the post office, but does not guarantee delivery. Vendor is not liable for returned or delayed mail, and is not responsible for reprinting or resending items that have been lost or delayed in the postal system, nor are they responsible for reimbursing Client for orders that have been lost or delayed in the postal system. As with any mass mailing, it is likely that 1-3% of each order will be undeliverable. For postal delays or undelivered items, Client must file a claim with the postal service, not with Vendor.
Address List. Please see Vendors' specification on prepping address lists. Addresses will be written exactly as Client provides them either on the spreadsheet or the online form. Vendor will not make etiquette, spelling, or name corrections on behalf of the Client. Client will provide all guest addresses via the spreadsheet sent by Vendor, and the return address via the wording questionnaire in Clients' portal. Vendor will copy/paste from both the address spreadsheet and the return address section of the questionnaire, and it is the responsibility of the Client to inform Vendor in writing of any needed changes.

Estimates and Minimums. Estimates are created on a per-project basis. Estimates are considered planning documents, not obligations, and are valid for orders placed within 30 days of receiving an estimate. Vendor has a $3,000.00 project minimum for all custom orders. 

Printing. On average, digital printing takes 7-10 business days (Monday through Friday, excluding holidays) before items are ready to be shipped. If Client would like to rush print an order, Vendor has several different options; please inquire. Should a paper stock or color become unavailable, Vendor will choose the best alternate option for Client at Vendor's discretion, without having to inform Client of the change, if doing so will hold up production. Specialty printing, such as letterpress and foil, take from 2-4+ weeks, depending on the season and number of items ordered. While Vendor can sometimes rush print specialty orders, printing delays by third party vendors are not the responsibility of the Vendor. 

Rush Fees. All content and necessary details for custom orders must be submitted by the deadline specified by Little Ivy Paper Goods or the order will be subject to a 20% rush printing fee, plus expedited shipping costs.

Proofing. Client agrees to provide the exact wording for each item within their order. Vendor will not make assumptions on how names or abbreviations should be styled on the guest addresses, the return address, etc., and names will not be printed on the return address if they have not been included in the "return address" section of the form. Little Ivy Paper Goods aims to provide accurate typesetting and content proofing, but it is the responsibility of the Client to proofread and approve all final proofs. Any changes to, but not limited to, copy, content, or design must be communicated by Client to Little Ivy Paper Goods in writing. By submitting the final deposit for their order, Client approves all items for print, regardless if they've seen all final proofs or not. 

Hard Copy Proofs. Client may purchase a hard copy proof* of digitally printed invitation suites at any point during the design process ($100.00 per suite). Client agrees that ordering a hard copy proof generally adds 10-14 business days to the order turnaround time. Vendor strongly recommends that Client purchases a hard copy proof before sending the whole order to print as it is easier to catch errors on hard copies, and is also helpful to see the final printed product to make sure no color alterations need to be made. *At this time, Little Ivy Paper Goods does not offer hard copy proofs on single-purchase items (such as seating charts, welcome signs, table numbers, or place cards) or any items including letterpress/foil/edge painting/die-cutting, etc. 

Quantities. Vendor suggests that Client purchase 10% extra invitation suites (for late-add-on's, undeliverable invites, etc.). Additional printing of extras later will be much more costly than planning ahead. If Client would like to order additional invitations after receiving the initial order, additional invitations will be subject to a higher per-unit cost to account for production and set-up fees.

Color Matching. Vendor will happily attempt to match specific colors, but cannot guarantee a perfect match for any items included in the Client's order. Often, colors may vary from the digital proofs on computer/phone screens to the final products of ink colors, paper and envelope colors, digital printing, letterpress printing, ribbons, and other materials. For this reason, Vendor recommends that Client order hard copy proofs. 

Envelopes

The default ink color for address printing on lighter colored envelopes is black, and white for darker colored envelopes. Requests for colored ink must be communicated in writing before the order has been approved for print. White ink printing will incur an additional charge.

Letterpress Printing

When using a combination of letterpress + digital printing, Vendor cannot guarantee exact color matches due to the hand-mixed nature of letterpress inks.  

Assembly. Little Ivy Paper Goods is happy to include white glove assembly service with all fully custom stationery orders (project minimum $3,000), where Vendor will assemble, stamp, and drop Client's invitations off with the postal service. Please note that Vendor cannot be held responsible for any delays due to the postal carrier. If including assembly in their invitation package, Client understands that the postal service may not postmark invitations on the same day Vendor drops them off with the post office, and Vendor cannot be held liable for any delays with postmarking or shipping once orders are in the care of the postal service, nor responsible for returned or undeliverable mail. Client understands that invitations mailed with postage stamps are not trackable. Vendor will make every attempt to use specific postage stamps requested by Client,  but cannot guarantee usage of any specific stamp design due to availability and final envelope weight. Stamp designs used are at the discretion of the Vendor, and the Vendor will always attempt to use "wedding" or "flora/fauna" themed stamps by default. 

Shipping. Shipping costs are calculated for custom orders once the order has been finalized. Should the Client wish to use a specific shipping method, please let Vendor know at the time of design approval. Vendor cannot be responsible for damage during shipping. If Client's order suffers damage in transit, Client must file a claim against the carrier (UPS, USPS, FedEx, etc.) to recover the value of the package. Vendor highly recommends that the Client purchase shipping insurance (for a small fee) for their order, to cover all expenses paid to Little Ivy Paper Goods. Vendor's default shipping is Priority Mail 2-day, and cannot be held responsible for any shipping delays if packages do not reach their destination within 2 days of shipping. Once an order has been placed in the care of the postal service, it is out of Vendor's control to change the shipping method.

If Damaged/Lost/Delayed In Transit. If an order has been damaged, lost, or delayed in transit and needs to be reprinted, Client will be charged the full cost to have the order reprinted (including customs, shipping, and handling charges), less any custom design costs paid. It is the responsibility of the Client to file a claim with the postal carrier in order to receive a refund. 

Payment. All orders must be paid in full before they go to print. Should final payment and/or design approval not take place, the Client forfeits deposit and contract is terminated. Vendor accepts all major credit cards. 

Refunds and Returns. All items (including but not limited to invitations, stationery, day-of wedding pieces, and guest addressing) are non-returnable and non-refundable once the final deposit has been submitted.

In the event that the Client’s event date is changed to an earlier date after the Vendor has accepted the project (due to circumstances such as but not limited to, illness, weather, or ‘Acts of God’), Vendor will do their best to accommodate the new timeline and event date, but does not offer a guarantee, and any rush fees incurred will be the responsibility of the Client. If the event date changes after the items have been approved for print, Little Ivy Paper Goods cannot change the information or expedite the printing/shipping times and will not be held responsible if the items do not arrive in time for the new date. As a courtesy in this situation, Little Ivy Paper Goods will provide the Client with all digital files of their items so that the Client may have the items printed at a local printer, at the expense of the Client. No reimbursements or refunds will be given for any items that have already been approved for print. 

Cancellation by Little Ivy Paper Goods For Any Reason. Little Ivy Paper Goods cannot be responsible for unforeseen circumstances, work-stoppages, "acts of God", which may make it impossible for Vendor to complete Client's job in a reasonable amount of time. Vendor's complete obligation to Client may be discharged either (1. in its entirety by Vendor's refund of Client's deposit, minus fees for any work already provided to the Client (i.e., if any designs have been created, Vendor can send the digital files to the Client rather than send them a refund for the design costs) (2. for a single item in Client's order, resulting in a refund of that singular item; without prejudice, and disclaiming any secondary consequences or costs that Client may incur. Please be aware that any major delays by the Client will postpone the estimated completion date for the project.

Cancellation by The Client For Any Reason. If a Client wishes to cancel part or all of their order once a deposit has been paid but before the Client has approved the item(s) for printing, it is up to Little Ivy Paper Goods to determine if, and how much of, a refund will be granted. If the Client requests to cancel any items already approved by them for print, Client agrees to forfeit the full cost paid for each item cancelled, and no refunds will be given. By choosing not to purchase a hard copy proof before sending an order to print, Client acknowledges and accepts that any reprints needed due to misspelled words, incorrect dates, color-matching issues, etc. will be charged to them in full, including rush fees and shipping costs. 

LIMIT OF LIABILITY

Maximum Damages. Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Vendor. Vendor cannot be held responsible for any damages incurred once an order is in the care of the postal service, and Client will need to file a claim with the postal carrier (USPS, UPS, or FedEx) if damages or delays occur.  

Indemnification. Client agrees to indemnify, defend, and hold harmless Vendor and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim, or other cause of action arising out of or related to Services and/or product(s) Vendor provides to Client.

IMPOSSIBILITY

Force Majeure. Notwithstanding the above, either Party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either Party, such as, but not limited to:

1. A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, pandemics, or infestation); or

2. War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or

3. Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.

Failure to Perform Services. In the event Vendor cannot or will not perform its obligations in any or all parts of this Agreement, they will:

1. Issue a refund or a partial credit based on a reasonably accurate percentage of Services rendered; and

2. Excuse Client of any further performance and/or payment obligations in this Agreement.

All project timelines are estimates and subject to change. Vendor does not guarantee design completion dates, printing dates, mailing dates, or delivery dates of orders. 

REFUNDS and RETURNS

All items (including but not limited to invitations, stationery, day-of wedding pieces, and guest addressing) are non-returnable and non-refundable once the items have been approved for print.